Careers

MIT Careers

About MIT

For 15 years, we’ve worked closely with the best brands and customers to form lasting partnerships. At Morgan Industrial Technology, we believe conversation is essential to providing the best possible service and solutions, which we strive to do every day, for every customer. Our high standards and unparalleled service make us the only orbital welding and cutting specialist with the equipment and technical expertise to solve customer’s unique challenges.

Core Values

Current Openings

Customer Service Representative

This position’s primary responsibilities are assisting customers with orders and resolving account questions.

Primary functions include:

  • Create and maintain quotes, orders, and invoices in QuickBooks, with attention to detail and accuracy, using different processes for Sales, Rental, and Repairs
  • Enter payments and carry out the process for past due accounts
  • Review and process online orders
  • Customer Satisfaction Follow-ups
  • Work within the Customer Support group to ensure timely completion of requests
  • Promptly answer phones and transfer and/or document activity in HubSpot, CRM
  • Maintain confidentiality of sensitive information
  • Seek improvement opportunities within and without area of primary responsibility
  • Support and assist in other areas as needed
  • Other duties deemed necessary

Education/Training:

High School Diploma or equivalent experience and knowledge

Experience:

  • 1-year experience in Customer Service preferred
  • Proficiency in QuickBooks and MS Office Suite preferred
  • Experience in Hubspot or other CRM preferred

Benefits: Health insurance 75% company paid for individual
Additional benefits: Dental and Eyecare insurance
401K savings program with 4% company match.
Competitive PTO schedule
Family-focused culture

To apply email [email protected] with your resume.

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